In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations is what quality is all about. However, ISO 8402-1986 standard defines quality as “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.”
In Ellenbarrie product quality and customer satisfaction is of paramount importance and is brought about by strict and consistent commitment to relevant standards that achieve uniformity of a product in order to satisfy specific customer or user requirements.
Ellenbarrie realizes that the cost of quality is not only the sum of costs incurred in maintaining acceptable quality levels but also includes the cost of failure to maintain that level (cost of poor quality), a fact that is overlooked by even seasoned campaigners.
Thus, keeping in mind, the dual aspects of product uniformity and the legal demands, all of Ellenbarrie’s manufacturing units are ISO 9001:2008 certified.
All discussions, be it at any level, invariably have an agenda on product and service quality aspects. Quarterly quality meetings are conducted at the highest management level where trend analysis of non performances and root cause analysis are judiciously carried out to ensure continual improvement.
Hence, in the words of W. Edwards Deming the famous American engineer, statistician, professor, author, lecturer, and management consultant where he linked quality and management: “Costs go down and productivity goes up as improvement of quality is accomplished by better management of design, engineering, testing and by improvement of processes.”